Nikon Issues an Updated Service Advisory for More D750 Cameras with Shutter Problems

Nikon has released an updated service advisory for the D750 regarding a potential shutter problem that may impact some cameras. This is not the first time they've issued a service advisory about this same problem.

d750_news.jpgNikon released a service advistory in July 2015 about the same D750 shutter problem. See this article from Steve's Digicams about it: Nikon Issues Service Advisory for D750 Shutter Problem

Originally, it came to Nikon's attention that some D750 cameras manufactured in October and November of 2014 may have an issue with partial shading of images due to a problem with the shutter.  Nikon indicated that cameras with this problem will be serviced at no charge.

Now, Nikon has issued an updated service advisory, indicating that more D750 cameras may be impacted. Nikon says that since the first service advisory about this issue was released in July of last year,  they have learned that the same issue may also affect D750 cameras manufactured from December, 2014 through June, 2015.

To determine if you have a camera with the problem, Nikon has an application online that allows you to enter your camera's serial number.  This application will look it up and determine if it is one of the cameras with a potential shutter problem.

Go to this page to use this application and enter the serial number of your camera: https://support.nikonusa.com/app/_D750/sn

You can find the serial number on the bottom of the camera, as shown in the photo below.  It will be a 7 digit number, found inside the area on your camera where you see the red rectangle shown below.

nikond750_serial-032016.jpgNikon USA indicates that if your camera is affected (as confirmed with the serial number check), you will be provided with the necessary information to obtain service to fix this problem.

Once your D750 camera is received by Nikon, your D750 camera's shutter will be examined and replaced, and your D750 camera returned to you free of charge, even if your D750 camera warranty has expired.

If the serial number indicates that it is not one of the cameras that might have this problem, then no further action is needed and you can continue using your D750 without further concern about this problem.

Go to the following page to see the Service Advisory issued by Nikon USA about this problem: http://www.nikonusa.com/en/Service-And-Support/Service-Advisories/ibs1kfdg/Technical-Service-Advisory-for-Users-of-the-Nikon-D750.html